We want you to love your Atro Polo T-Shirts and Shirts. If something’s not right, here’s how we can help:

1. EXCHANGE POLICY

1. Timeframe: Exchange requests must be made within 7 days of delivery
2. Condition: Item must be unused, unwashed, and with original tags attached
3. What can be exchanged: Wrong size only
4. How it works: Contact us on +92 300 9239464 with order number + photos. We will arrange pickup and send the new size.
5. Shipping: 1st exchange shipping is free. For 2nd exchange, customer pays shipping.

2. REFUND POLICY

1. Refunds are only issued for: Defective, damaged, or wrong item sent by us
2. Not eligible for refund: Change of mind, wrong size ordered by customer
3. Refund Method: Bank Transfer / JazzCash / Easypaisa within 5-7 business days after we receive the returned item

Note:

Cash on Delivery orders cannot be refunded in cash. Refund will be via bank/JazzCash only.

3. NOT ELIGIBLE FOR RETURN/EXCHANGE

1. Item worn, washed, or damaged by customer
2. Item without original tags
3. Request made after 7 days of delivery
4. Customized/Bulk/Wholesale orders

4. DAMAGED/WRONG ITEM RECEIVED

If you received a damaged or wrong product, please contact us within 48 hours of delivery with photos/video. We will replace it or refund you immediately. Shipping is free in this case.

5. COLOR DISCLAIMER

Actual color may vary 5-10% due to lighting and screen settings. This is not considered a defect.

For Returns/Exchanges:

WhatsApp: 03009239464
Email: atro.pk16@gmail.com